You closed the phone browser mid-session and the next screen stayed blank, which is the same frozen page many players meet on my-stake.gb.net. The cause is most often a stale stored session or a weak mobile connection that never finished loading.

Games and pages that will not load on a phone

The lobby appears but tapping a game leaves an empty frame, or the page freezes halfway through loading.

• Stored site data left over from an earlier visit.
• A mobile signal that keeps dropping during loading.
• An outdated browser version on the phone.
• A game held in the background by another open tab.
• Temporary trouble on the game server itself.

1. Close every other browser tab on the phone first.
2. Reload the page once and give it time to finish.
3. Clear the browser cache and site data for my-stake.gb.net.
4. Sign in again with your mystake login details.
5. Switch from mobile data to Wi-Fi, or the other way around.
6. Update the phone browser to its newest version.
7. Turn off any content blocker or data saver for this page.
8. Restart the phone so old sessions are dropped.
9. Open the game in a fresh single tab.
10. Try a different game to see whether the fault is one title.
11. Test the same login on a desktop browser.

Contact support when every game fails on several networks and a second browser shows the same blank screen.

Deposit taken from the bank but missing from the balance

The banking page shows a completed payment, yet the casino balance stays the same.

• The bank has reserved the money but not yet released it.
• You signed in to a second account by mistake.
• The payment page was closed before it confirmed.
• A browser extension blocked the return step.
• The deposit is still moving between the two systems.

1. Refresh the balance page once before doing anything else.
2. Check the transaction history inside your own account.
3. Confirm the account name matches the one you used.
4. Look at the bank statement for a pending rather than settled entry.
5. Note the reference number shown by the bank.
6. Return to the cashier page and see whether a receipt appears.
7. Disable ad blockers and repeat the check.
8. Sign out, then sign back in to force a fresh balance.
9. Keep the payment screenshot ready.
10. Write down the exact amount and time of the payment.
11. Try a small test deposit only after the first one appears.

Contact support with the reference number when the bank shows a settled payment and the balance still ignores it after a fresh login.

A welcome bonus or free spins that never arrived

The account is active and open, but the bonus balance and the spin counter both stay at zero.

• The bonus was never attached to the account before the first deposit.
• The deposit was made without the correct code entered.
• The bonus was already claimed on an earlier account.
• A payment that was cancelled or returned invalidated the claim.
• The spins sit in a separate rewards area that was not opened.

1. Open the rewards or promotions area of your account first.
2. Look for a pending bonus waiting to be accepted.
3. Check that the deposit that should trigger it was completed, not pending.
4. Make sure every detail you registered matches your real identity.
5. Sign out and back in so the bonus balance reloads.
6. Clear the browser cache in case an old page is shown.
7. Do not send a second deposit while the first is still unclear.
8. Keep a screenshot of the rewards page as it looks now.
9. Read the reward message in your account inbox if one exists.
10. Note the date and the amount of the qualifying deposit.

Players who complete the steps above on my-stake.gb.net usually find the bonus waiting in the rewards area rather than lost. Take a screenshot of that area before you ask for help, because the support team needs to see its exact state.

1. Open the spins page directly from the rewards menu.
2. Contact support with the screenshot and the deposit date.

Contact support when the rewards area is empty, the qualifying deposit is settled and no message explains why.

A login that fails or an account locked after wrong attempts

The password screen returns the same error, or a lock message replaces the login form.

• Typing the password with autocorrect or caps lock on.
• Several failed attempts triggering a protective lock.
• Saved credentials in the browser that are out of date.
• Changed contact details that no longer match the account.
• A session that is still open on another device.

1. Type the password by hand instead of using autofill.
2. Turn off autocorrect and check the caps lock key.
3. Use the full email or username registered on the account.
4. Clear saved passwords for my-stake.gb.net in the browser.
5. Close the site on every other device you own.
6. Try the password reset option from the sign-in page.
7. Follow the reset message sent to your registered contact.
8. Set a new password you have not used before.
9. Sign in on one browser only for the first attempt.
10. Keep the lock message on screen if it returns.
11. Stop retrying after a few attempts so the lock does not extend.

Contact support when the reset message never arrives or the lock message stays after a correct new password is entered.

Keep one password manager entry for the site, sign in on a single device at a time and finish each deposit before opening another tab; most of the faults above start with an interrupted session, not with the account itself.