You may have moved to this casino from another site and see a login error, a declined payment, or missing funds. The most common cause is a mismatch between the information you entered and what the system expects.

Cannot Log In or Account Locked

You see a message saying your password is wrong or your account is locked after several failed attempts.

• You typed the wrong username or email address.
• You typed the wrong password.
• Your account is locked due to too many failed attempts.
• Your browser saved an outdated password.
• Your session expired due to inactivity.

1. Check you are using the correct username or email address registered with SpinBet casino.
2. Use the “Forgot Password” link to reset your password.
3. Clear your browser cache and cookies.
4. Try logging in from a private or incognito window.
5. If you use a password manager, copy the password manually.
6. Wait 15 minutes before trying again if the account is locked.
7. Look for an unlock link sent to your email after the lock period.
8. Ensure your internet connection is stable.
9. Disable any VPN or proxy service temporarily.
10. Update your browser to the latest version.
11. Try a different browser or device.
12. Check that you are on the official SpinBet casino website.
13. Do not use browser autofill for passwords.
14. If you still cannot log in, contact support.

Contact support if you reset the password and still cannot access the account.

Deposit or Withdrawal Declined Due to Limits

Your payment is declined with a message about limits.

• You tried to send more than the allowed amount per transaction.
• You tried to send more than the allowed amount per day or week.
• Your payment method has a minimum amount that you did not meet.
• Your account has not completed identity verification.
• Your chosen payment method is not available in your location.

1. Check the allowed deposit and withdrawal amounts in the cashier.
2. Reduce the amount to the lowest possible value and try again.
3. Split a large withdrawal into smaller amounts spaced apart.
4. Complete identity verification before making a withdrawal.
5. Use a different payment method that supports larger sums.
6. Wait until the next day if you hit a daily limit.
7. Ensure your payment card or account has sufficient funds.
8. Remove any spending caps set by your bank.
9. Try depositing using a virtual card or e-wallet.
10. Check if the limit applies per transaction or per period.
11. Contact your payment provider to confirm the limit.
12. Use a method that matches your location.
13. Do not combine bonuses with a withdrawal attempt.
14. Read the conditions for the payment method you use.
15. Contact support if the limit seems incorrect.

Contact support if you believe the limit is lower than what is advertised.

Deposit Left Bank but Not on Casino Balance

Your bank shows the money was sent, but the balance at SpinBet casino does not reflect it.

• The payment network takes time to process the transaction.
• The casino system has not yet confirmed the transfer.
• You used a payment method that requires manual approval.
• The transaction failed at the casino side after leaving your bank.
• Your deposit was credited to a bonus balance or a different currency wallet.

1. Wait at least 30 minutes after the bank confirms the transaction.
2. Refresh your casino account page to see the update.
3. Log out and log back in to check the balance.
4. Check your bonus balance or other wallets in the account.
5. Look for a pending transaction in your transaction history.
6. Check your spam or other email folders for a confirmation or rejection message.
7. Verify the payment method name and details you used.
8. Ensure the transaction ID matches what you see in your bank statement.
9. Contact your bank to confirm the transaction was completed.
10. Ask your bank if the payment was processed in a different currency.
11. Check if the casino requires the deposit to be confirmed by a third party.
12. Avoid making a second deposit before the first is visible.
13. Take a screenshot of the bank confirmation.
14. Note the date and time of the transaction.
15. Contact support with the transaction ID and screenshot.
16. Do not use a payment method that the casino does not list.
17. Contact support if the money has not appeared after one hour.

Contact support if more than one hour passes and the balance remains unchanged.

Identity Verification Stuck or Documents Rejected

You uploaded your documents and see a message that verification is pending or documents were rejected.

• The document is expired or does not match your registered name.
• The document image is blurry, cropped, or has poor lighting.
• The document is in a language the verifier cannot read.
• You uploaded the wrong type of document for the requirement.
• The document file size is too large or too small.

1. Check the exact name on your account matches the document exactly.
2. Use a valid government-issued ID like a passport or driver license.
3. Ensure the document has not expired.
4. Take a clear photo with good lighting and no glare.
5. Crop the image to show only the full document.
6. Use a PDF or JPEG format as required.
7. Keep the file size under the maximum allowed size.
8. Upload a proof of address document dated within the last three months.
9. Use a bank statement or utility bill with your name and address.
10. Translate the document into English if it is in another language.
11. Remove any redactions or marks on the document.
12. Resubmit rejected documents with the corrected version.
13. Wait for the verification team to review after resubmission.
14. Check your account messages for the specific reason for rejection.
15. Do not upload the same document again without fixing the issue.
16. Contact support if you do not receive a reason for rejection.

Contact support if you resubmitted but the status does not change after a reasonable period.

A practical tip that prevents most of these problems is to keep your account details, documents, and payment methods consistent with the exact name you registered with at SpinBet casino.